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ITIL Service Design Online Course (150 days)

ITIL Service Design Online Course (150 days)

SKU: 4910
Format: ITIL Service Design Online Course (150 days)
Availability: Available within 24 business hours

INTERMEDIATE TRAINING – Lifecycle Courses

Price: £472.00
ex vat

Description

Service Design

Learn how to successfully implement ITIL Service Design best practices and how to manage efficient and effective design of new or changing IT services – including requirements management, design constraints, design models and Service Design packages.

  • Study online at your own pace
  • 90 or 150 days’ online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides, official syllabus and sample exams
  • Tutor support included

Course content:

  • Introduction to Service Design
  • Service Design principles
  • Service Design processes
  • Service Design related activities
  • Organising for Service Design
  • Considerations of technology for Service Design
  • Implementation and improvement of Service Design

Course duration is 21 hours (minimum) and awards 3 ITIL credits.

Course options: 150 day courses are available.

Prerequisites: Students wishing to study the Service Design course should already hold the ITIL Foundation certificate.

Exam details: Please note that the exam is purchased separately from the course.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.

Suitable for: Anyone involved in design and development or project/programme management and administration. Security and information assurance staff, data centre managers, and applications and hardware support.

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