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Win business with essential ISO/IEC 20000 guidance from IT Governance Publishing


Ely, England, 17 May 2011 – ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and trustworthy.

Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides, and the streamlined management processes that result from ISO/IEC 20000 implementation will enable you to offer first-class customer service at competitive prices. The impact on your profit margins is clear.

Implementing Service Quality based on ISO/IEC 20000: A Management Guide is the latest book to be added to the ITGP portfolio. A step-by-step management guide, it will benefit all who have a role in the ISO/IEC 20000 implementation and certification process as it:

  • gives a clear and detailed breakdown of the 2011 edition of the Standard
  • identifies the role of ISO/IEC 20000 and other related standards, as well as ITIL and COBIT and the relationship between them
  • establishes the importance of a service management system and gives practical recommendations for its implementation
  • tells you how to prepare for audit, including carrying out a Gap Analysis
  • offers an explanation of the individual processes outlined in the Standard and gives clear guidelines for their implementation.

‘This up-to-date, practical guide for implementation and certification under ISO/IEC 20000 is a valuable addition to our range. Covering the latest edition of the Standard, it will guide readers through implementation and certification, enabling them to streamline management processes and offer the best service at the best price. This will give their business the ‘edge’ over competitors,’ comments Alan Calder, CEO of IT Governance.   

Chris Evans, ICT Compliance Manager at London Fire Brigade adds, ‘ISO20000 is a fairly daunting document and so having a ‘jump off point’ like this book to get you moving in the right direction is extremely useful’.

Implementing Service Quality based on ISO/IEC 20000: A Management Guide is available in multiple formats and can be purchased in local currency from the following websites:

Available from

Formats available

International (shipping from UK, GBP currency denominated)

Softcover: www.itgovernance.co.uk/products/3372  

eBook: www.itgovernance.co.uk/products/3373  

USA (shipping from USA, USD currency denominated)

Softcover: www.itgovernanceusa.com/product/2226.aspx  

eBook: www.itgovernanceusa.com/product/2227.aspx  

EU (shipping from Netherlands, Euro currency denominated)

Softcover and eBook:

Asia (download only, USD currency denominated)

eBook: http://www.itgovernanceasia.com/p-137-implementing-service-quality-based-on-isoiec-20000-ebook.aspx

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