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Transform ITIL® best practice into operational success with new ITSM book available from IT Governance online bookstores

29/08/2012

Ely, England, 29/08/2012 – IT Governance is excited to announce that No One of Us is as Strong as All of Us: Services, catalogs and portfolios, published by its niche IT-GRC publisher ITGP, is now available to purchase through all its online bookstores. Fresh from tackling incidents, changes and problems in The ITSM Iron Triangle, the lead character Chris is back in this fantastic follow-up title; the second in the ‘Stories in transforming ITIL® best practice into operational success’ series.

Written by Daniel McLean, an ITSM expert with more than 20 years’ experience, No One of Us is as Strong as All of Us: Services, catalogs and portfolios is an innovative fictionalised narrative that builds on real-life experiences of people and the daily ITSM challenges they encounter to help readers learn from their mistakes and replicate their successes.

Part of a unique and fresh series, the style of No One of Us is as Strong as All of Us: Services, catalogs and portfolios will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, whilst at the same time, will make for a great team discussion tool.

Daniel McLean says, ‘What do you do when being right isn’t enough for success? The reality is that it doesn’t matter if you have a good solution or even the best solution. You can only succeed with ITSM by changing people’s behaviors. This innovative fictionalized account is based on real experiences of people who learned that the hard way. This book shows you what they tried, what worked, what failed, and what they could have done better. Avoid their mistakes. Learn from their successes. Your career depends on it.’

Susan Schellhase, itSMF USA member comments, ‘…This book ensures we understand the interpersonal aspects often overlooked as we focus on design and implementation of new tools and processes rather than change in behaviour…the use of a story to illustrate both ITIL process basics and the inherent implementation challenges makes this a powerful but quick, easy read.’

Alan Calder, CEO of IT Governance adds, ‘We are delighted to be publishing this, the second book, in the exciting series “Stories in transforming ITIL® best practice into operational success”. A fantastic follow up title to The ITSM Iron Triangle, this innovative fictionalised narrative builds on real-life experiences and truly will help people in the daily ITSM challenges they encounter.’

No One of Us is as Strong as All of Us: Services, catalogs and portfolios can be purchased in multiple formats (including softcover, Adobe eBook, Kindle and ePub from:

http://www.itgovernance.co.uk/products/3912 (UK) for £29.95,

http://www.itgovernanceusa.com/product/2578.aspx (US) for $39.95 and

http://www.itgovernance.eu/p-922.aspx (EU) for €29,95.;