THE essential companion for those studying the ITIL® Foundation syllabus – new pocket guide available now


Ely, England, Date – IT Governance is delighted to announce that ITIL® Foundation Essentials: The exam facts you need, published by its specialist publishing arm, ITGP, is now available to purchase through all its online bookstores. This fantastic pocket guide is a distillation of critical information – no waffle or padding – just exactly what readers need to understand the key points for a successful ITIL Foundation exam.

Aimed at self-study candidates, ITIL community training delegates and itSMF/BCS members, this pocket guide is fully aligned with the ITIL 2011 core volumes. An essential companion to those studying the ITIL Foundation syllabus, ITIL® Foundation Essentials: The exam facts you need covers key areas including:

  • A basic introduction to ITIL and a description of service classifications.
  • A point-by-point summary of the purpose, objectives, scope and value of the five stages of the service lifecycle that form the ITIL core.
  • Key concept and terminology descriptions, including stakeholders, processes, functions and roles.
  • A brief summary of the ITIL qualification scheme and the Foundation exam.

The author, Claire Agutter, is a principal lecturer who has provided online ITIL training to hundreds of successful Foundation delegates through IT Training Zone Ltd. ITIL® Foundation Essentials: The exam facts you need provides readers with information in a straightforward, easy to digest form, accompanied by explanatory diagrams and tables. It is an invaluable tool and provides the facts needed for success. Reviewed by industry experts and granted official ITIL licensed product status by APMG, you can be sure that ITIL® Foundation Essentials: The exam facts you need will deliver just what candidates need for a successful exam.

Claire Agutter adds, ‘This pocket guide provides the facts that candidates must know to prepare for the ITIL Foundation certificate in IT service management. There is no unnecessary information or padding – just what is needed – it’s a time efficient and cost effective way for them to prepare for the exam’.

Alan Calder, CEO of IT Governance comments, ‘ITIL has a comprehensive qualification scheme that allows IT service management professionals to gain recognition of their level of ITIL and ITSM management competency. This superb pocket guide provides those studying the Foundation syllabus a succinct, practical tool to assist them in their studies and get the results they need!’

ITIL® Foundation Essentials: The exam facts you need can be purchased in multiple formats from: (UK) for £9.95 (US) for $14.95 and (EU) for €11,95

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