Specialist training helps IT practitioners get to grips with ISO20000


Ely, England, 20 June 2011IT Governance Ltd, the global leader in IT service management (ITSM) and ISO20000-related information, standards, books, tools and training, is urging IT practitioners to take advantage of its great, one-off discounted offer of the ISO20000 Practitioner Certificate Course, leading to the APMG-accredited ISO20000 Practitioner Certificate. The course in June is the last one available before the end of the summer season and delegates will save £200 if they book now.

IT(SM) practitioners need to be able to deliver IT services at a level that can create a sense of reliability and trust about the efficiency of these services. Most organisations would expect from their IT Managers and IT staff to deliver services at the 'right time' and which meet the expectations. IT practitioners play an important role in an organisation, by ensuring that the IT services support the overall business strategy and that chances to attract new customers are maximised.

ISO/IEC 20000 is the international IT service management standard that enables IT organisations to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. If they want to ensure a proactive approach and help their organisation achieve its business objectives, IT practitioners need to understand the implementation of ISO20000.  Therefore, the ISO20000 Practitioner Certificate Course is ideal for all IT(SM) consultants who wish to assist organisations prepare for audit/certification to ISO20000.

The three-day ISO20000 Practitioner Certificate Course runs from 27 June until 29 June in London and covers the interpretation and application of the ISO/IEC 20000 Standard. Delegates who book now will save £200 and will be awarded an APMG-accredited ISO 20000 Practitioner Certificate.

Alan Calder, CEO of IT Governance, comments, “The ISO20000 Practitioner Certificate Course is delivered by IT Governance’s own expert trainers and comes with the unique IT Governance ‘pass the course guarantee. We have had a great feedback from previous delegates who praised both the trainer and the practicality of the subjects covered. ”

Organisations can book delegates onto this course online: www.itgovernance.co.uk/products/2134. Course places can also be booked directly with the friendly, helpful IT Governance service centre team on telephone number +44 (0)845 070 1750. Larger organisations can make bookings or purchases with a purchase order either by telephone or by e-mail to servicecentre@itgovernance.co.uk.We welcome overseas delegates on all our courses and can provide guidance on travel and hotel arrangements.

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