United Kingdom
Select regional store:

New addition to the IT Governance catalogue: SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management

18/10/2016

The international information security experts IT Governance have added a new title to their catalogue: SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management, by David Clifford.

More and more organisations are turning to multiple third-party resources to provide facilities and services historically provided by internal IT personnel.
 
In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit, but there is no formal best-practice guidance for service integration and management (SIAM).
 
SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management provides clear guidance on the SIAM process, including:
 
·         The merits and benefits of a multi-sourced approach to outsourcing service towers.
·         How to align multi-sourced services.
·         The challenges of using a multi-sourced model.
·         How to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502).
·         The different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each.
·         Aggregating service-level performance.
·         A multi-sourcing RFP approach, taking into account structural, operational and governance requirements.
Anyone thinking of moving from a single-source to a multi-source outsourcing model will find their questions answered in SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management.
 
About the author
 
David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL®, service agreements and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN’s IT Service Management qualification programme based on ISO/IEC 20000. He is currently Chair of the BSI committee on IT governance (ISO/IEC 38500), and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT-enabled services (ISO/IEC 30105).
 
Reader review
 
“Very good reading material! So good, that I am considering creating this role within my org.”
– Silvia Prickel, United Airlines
 
Availability
 
SIAM/MSI – An Introduction to Service Integration and Management-Multi-Sourcing Integration for IT Service Management is available from IT Governance in softcover, Adobe eBook and ePub formats:
 
Uk site (UK)
 
http://www.itgovernanceusa.com (USA)
 
http://www.itgovernance.eu (EU)
 
http://www.itgovernance.asia (APAC)
 
http://www.itgovernancesa.co.za (Southern Africa)
This website uses cookies. View our cookie policy