Manage, measure and make IT Service Metrics work for you with the definitive guide from IT Governance


Ely, England, 30-08-2012 – IT Governance is excited to announce that The Definitive Guide to IT Service Metrics, published by its niche IT-GRC publisher ITGP, is now available to purchase through all its online bookstores. Published in partnership with itSMF USA as part of the “Thought Leadership” series, the book explains everything from management and measurement to implementation, so businesses can be certain the IT services they offer add real value.

Aimed at all levels of ITSM practitioners globally, from students of the IT Infrastructure Library (ITIL®) to expert professionals, and based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show readers:

· How to integrate metrics into their business

· What to consider when gathering and reporting information

· How to maximise the usage of metrics in order to ensure value for money from the system

· How to secure and protect their company's metrics.

Written by Kurt McWhirter and Ted Gaughan, subject matter experts within the IT profession who between them have more than 50 years experience, The Definitive Guide to IT Service Metrics provides a guide for developing and using metrics as a means of monitoring and controlling the delivery of IT services. It includes a wide variety of detailed metrics for quick and direct implementation, plus guidelines for developing customised metrics based on specialised needs of a particular organisation.

Kurt McWhirter says, ‘This book is meant to assist in the development and implementation of service metrics that will help organisations demonstrate the value of their services. Our goal for this book is to get metrics early into the service lifecycle to ensure they are used to tell a story of success for the service provider and their customers.’

Ted Gaughan adds, ‘We are very pleased with this opportunity to apply our knowledge of IT service performance metrics. It is my hope that the readers find the book a valuable reference for monitoring, controlling and successfully delivering IT services in their organisations.’

Alan Calder, CEO of IT Governance comments, ‘Metrics are an invaluable tool for measuring the effectiveness of IT service provision, so we are delighted to launch the series with this book. Metrics enable businesses to ensure the economical use of resources, identify areas for improvement and plan productive expenditure. This fantastic book truly is the definitive guide to IT Service Metrics and will be an invaluable reference guide for IT professionals worldwide.’

The Definitive Guide to IT Service Metrics can be purchased in multiple formats (including softcover, Adobe eBook, Kindle and ePub from: (UK) for £49.95 (US) for $59.95 (EU) for €59,95.  

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