Ely, England, 27 June 2011 – IT Governance Ltd, the global leader in IT service management (ITSM) and ISO20000-related information, standards, books, tools and training, has announced that customers who pre-order the ITSM and ISO/IEC 20000 Documentation Toolkit by the end of June will receive Implementing Service Quality based on ISO/IEC 20000 eBook absolutely free.
In the current economic climate, customers are increasingly looking to cut costs. They want to feel reassured that the service they get is efficient, reliable and trustworthy. Service providers, on the other side, are facing the challenge to exceed their clients’ expectations through high-quality IT service management. However, many service providers also need to stay within tight budgets and therefore, must choose carefully how they spend these.
To help organisations improve their IT services and implement IT service management best practice without massive spending, IT Governance has developed a number of products that can assist organisations in making the necessary improvements to their IT service management systems. The ITSM and ISO/IEC 20000 Documentation Toolkit is the most recent product released by the company which provides solutions to effective implementation of ITIL and ISO20000.
The number of service providers that are implementing ISO20000 grows continuously and those who work towards achieving certification need to invest time and resources in order to meet this international standard’s requirements. ISO20000 implementation enables IT organisations to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice.
The ITSM and ISO/IEC 20000 Documentation Toolkit, developed by IT service management gurus Shirley Lacy and Jenny Dugmore, is the perfect investment for organisations that want an optimal route to implementing service management best practice and, to achieving ISO/IEC 20000 certification. It will help organisations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.
The ITSM and ISO/IEC 20000 Documentation Toolkit will fill a gap in the market by making ISO/IEC 20000 certification more achievable, especially for those service providers who are required to do so by the Government. The toolkit comes with a unique drafting support service and 12 months of automatic upgrades.
A free demo version is available at http://www.itgovernance.co.uk/free_trial.aspx .
The ITSM and ISO/IEC 20000 Documentation Toolkit can be purchased in local currency from the following websites: