Ely, England, 11 June 2012 – ISO/IEC 20000 is the international IT Service Management standard that enables IT organisations to ensure their IT service management processes are aligned, both, with the needs of the business and with international best practice. It helps organisations benchmark how they deliver managed services, measure service levels and assess their performance. It is broadly aligned with, and draws strongly on, ITIL®.
Following strong international demand since the publication of the 2011 version of ISO/IEC 20000, EXIN are the first to release an IT Service Management certification programme based on it. For individuals, the certification programme from EXIN has been restructured with Foundation and Associate levels, making it leaner and more cost effective.
In their own words, ‘There is still a huge gap between what companies require from IT and what IT can deliver. EXIN IT Service Management based on ISO/IEC 20000 focuses on practical issues and the minimum you need to do to achieve good Service Management. With EXIN IT Service Management based on ISO/IEC 20000, companies introduce company-wide Service Management faster. Moreover, the training of individuals for Service Management under the EXIN programme is short and there are interesting entry-level possibilities for candidates with prior ITIL® knowledge.’
Furthermore, the Foundation level and Associate level are completely aligned to IT Governance Publishing’s latest book Implementing Service Quality based on ISO/IEC 20000: A Management Guide. Written by Michael Kunas, the title is now the course required book for four of the classes – Foundation, Foundation Bridge, Associate and Associate Bridge, making it the must have book for anyone attending any of the courses.
The newly revised Implementing Service Quality based on ISO/IEC 20000: A Management Guide is now completely up-to-date, and provides a step-by-step guide that will benefit all who have a role in the implementation and certification process. Written for companies of any size, anywhere, it gives a clear and detailed breakdown of the 2011 edition of the Standard and examines its relationship with other related frameworks, ITIL® and COBIT®.
The book offers a considerable amount of practical advice and recommendations on how to prepare for audit and implementation, making your journey to certification as smooth as possible and making it the ideal companion to the EXIN IT Service Management based on ISO/IEC 20000 programme.
Alan Calder, CEO of IT Governance comments, ‘We are extremely proud that one of our titles has been selected by EXIN as the required book for four of their courses under the new EXIN IT Service Management based on ISO/IEC 20000 programme. The first edition of Implementing Service Quality based on ISO/IEC 20000: A Management Guide was a best-seller, and the fact that this second edition has been accredited by EXIN, reinforces the quality of content that the publication contains. It gives us great pleasure in publishing such a title and we are delighted that the book is receiving the recognition it deserves. It is a fantastic book that will not only benefit those undertaking the EXIN programme, but will surely be invaluable to anyone that has a role in the ISO20000 implementation and certification process within their organisation.’
The completely updated second edition of Implementing Service Quality based on ISO/IEC 20000: A Management Guide can be purchased in multiple formats from www.itgovernance.co.uk/products/3372 (UK) for £24.95, www.itgovernanceusa.com/product/2226.aspx (US) for $24.95 and www.itgovernance.eu/p-819.aspx (EU) for €24,95.
For more information about the qualification scheme and module descriptions look at www.exin.com and choose EXIN IT Service Management exams.