IT Governance launches a cost-effective ISO 20000 Implementation Suite


Ely, England, 21 November 2011IT Governance Ltd, the global leader in IT service management (ITSM) and ISO20000-related information, standards, books, tools and training, has launched today a new and extremely cost-effective ISO 20000 Implementation Suite. This suite of products is ideal for any organisation implementing a service management system and looking to become ISO 20000-certified. It includes two books on implementation, the core main parts of the ISO 20000 standard and a toolkit of documentation templates.

In the current economic climate, organisations increasingly feel the need to do more in order to retain their existing customers and to win new ones. Therefore, they must ensure that the service they deliver is efficient, reliable and trustworthy. However, they also need to cut their costs to stay competitive and the only way to do this is through high quality IT service management.

The implementation of the ISO20000 standard enables IT organisations to align their IT service management processes both with the needs of the business and with international best practice.

The ISO 20000 Implementation Suite from IT Governance includes everything an organisation needs to get started with their ISO 20000 project and be on track.

  • The ITSM , ITIL® and ISO/IEC 20000 Documentation Toolkit, A CD-ROM chock-full of documentation templates for implementing ISO20000 or adopting ITIL principles within your organisation. It has been developed by IT service management gurus Shirley Lacy and Jenny Dugmore.

Organisations can buy the suite online here can also be made directly with the friendly, helpful IT Governance service centre team on telephone number +44 (00 845 070 1750. Larger organisations can make purchases with a purchase order either by telephone or by e-mail to

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