ISO/IEC 20000 certification made easy


Service Desk and IT Support Show, London, 19 April, 2011 – IT Governance Ltd, the single source for IT service management and IT governance, books, tools, training and consultancy, is launching the new ITSM and ISO/IEC 20000 Documentation Toolkit at the Service Desk and IT Support Show.

This unique product, developed by IT service management gurus Shirley Lacy and Jenny Dugmore, is the perfect investment for organisations that want an optimal route to implementing service management best practice.

Shirley Lacy, Director of ConnectSphere, explains: ‘This toolkit will enable a service provider to establish a proactive approach to delivering operational services. Typical benefits of adopting the toolkit best practices include cost savings, faster change cycles and higher customer satisfaction.’

Alan Calder, Chief Executive of IT Governance, adds: ‘The ITSM and ISO/IEC 20000 Documentation Toolkit will fill a gap in the market by making ISO/IEC 20000 certification more easily achievable, especially for those service providers who are required to do so by the Government and customers’.

The ITSM and ISO/IEC 20000 Documentation Toolkit can be pre-ordered online at or by contacting the customer service team on +44 (0)845 070 1750 or by e-mail on

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