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ISO/IEC 20000-2:2012 now released


Ely, England, 13 March 2012IT Governance Ltd, the one-stop-shop for a comprehensive range of ITIL®, ISO/IEC 20000 and ITSM resources, urges organisations that are implementing or considering implementation of the ISO/IEC 20000 Standard to purchase a copy of the newly released ISO/IEC 20000-2:2012. The standard is available for immediate dispatch if ordered online here www.itgovernance.co.uk/products/333. A PDF version is also available and can be downloaded from here: www.itgovernance.co.uk/products/334.

ISO/IEC 20000 is the international IT Service Management standard which enables IT organisations to ensure that their IT service management processes are aligned with the needs of the business. Many organisations across the world have certified to the standard to gain a competitive edge including Virgin Media in the UK, the World Bank in the USA and Munich Airport in Germany. Increasingly, small and medium enterprises are employing professionals to get them through to certification, which is seen as a long-term investment for remaining competitive and ensure customer satisfaction.

The first step for organisations which want to start ISO/IEC 20000 implementation immediately is to familiarise themselves with the service management system (SMS) requirements as outlined in ISO/IEC 20000-1:2011. The next critical step is the application of service management, guidance on which is provided in ISO/IEC 20000-2:2012.

ISO/IEC 20000-2:2012 gives guidance on the adoption within an organisation of a service management system (SMS) that is aligned with ISO/IEC 20000-1:2011. The aim of this part of the ISO/IEC 20000 standard is to enable an effective understanding of the requirements in Part 1, thus enabling better deployment and use of an SMS.

With the publication of ISO/IEC 20000-2:2012 there have been a number of changes to the standard. ISO and IEC summarise these as follows:

· Closer alignment to ISO 9001 and ISO/IEC 27001

· Changes in terminology to reflect international usage

· New guidance on governance of processes operated by other parties;

· More guidance on defining the scope of the SMS

· More guidance on continual improvement of the SMS and services

· More guidance on the design and transition of new or changed services

The closer alignment of ISO/IEC 20000-2:2012 with other International Standards such as ISO 9001 and ISO/IEC 27001 allows for easier integration of management systems, eliminating the need for multiple processes that are the same or similar across management systems. This saves companies not only time and effort, but also reduces the cost of management systems implementation.

The ISO/IEC 20000-2:2012 Standard is applicable to any organisation, no matter their size, type, location or industry. It can be employed by organisations looking for guidance on how to improve service management, even if the organisation is not considering undergoing a formal ISO20000 certification audit.

Organisations can purchase the ISO/IEC 20000-2:2012 standard here: www.itgovernance.co.uk/products/333. Larger organisations can purchase multiple copies with a purchase order, either by telephone or by e-mail, to servicecentre@itgovernance.co.uk.

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