ISO/IEC 20000-2:2012 enables effective deployment of an IT service management system


Ely, England, 19 June 2012IT Governance Ltd, the one-stop-shop for a comprehensive range of ITIL®, ISO/IEC 20000 and ITSM resources, is advising service providers that adoption of the ISO/IEC 20000-1:2011 standard will help them retain existing customers and win new ones. The revised part two, ISO/IEC 20000-2:2012, provides guidance on how to interpret the requirements in Part 1 enabling organisations to start ISO20000 implementation immediately. A PDF version of Part 2 can be downloaded from here:

The aim of ISO/IEC 20000-2:2012 is to enable an effective understanding of the requirements in Part 1, thus enabling better deployment and use of a Service Management System.

With the publication of ISO/IEC 20000-2:2012 there have been a number of changes to the standard. The ISO and IEC summarise these as follows:

· Closer alignment to ISO9001 and ISO/IEC 27001.

· Changes in the terminology used to reflect international usage.

· New guidance on governance of processes operated by other parties.

· More guidance on defining the scope of the SMS.

· More guidance on continual improvement of the SMS and services.

· More guidance on the design and transition of new or changed services.

The closer alignment of ISO/IEC 20000-2:2012 with other International Standards such as ISO9001 and ISO/IEC 27001 allows for easier integration of management systems, eliminating the need for multiple processes that are the same or similar across management systems. This saves companies not only time and effort, but also reduces the cost of management systems implementation.

The ISO/IEC 20000-2:2012 Standard is applicable to any organisation, regardless of their size, type, location or industry. It can be employed by organisations looking for guidance on how to improve service management, even if the organisation is not considering undergoing a formal ISO20000 certification audit.

IT consultants and practitioners should consider booking onto the ISO/IEC 20000 Practitioner Certificate Course which will provide them with the skills to assist organisations prepare for audit and certification to ISO/IEC 20000.

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