ISO20000 Practitioner Certificate course comes with a ‘pass the course guarantee’


Ely, England, 1 October 2012IT Governance, the single source provider of comprehensive ITIL®, ISO20000 and ITSM resources, has reported that the ISO20000 Practitioner Certificate Course covers a wider scope than an auditor course and comes with the unique ‘pass the course guarantee’. Leading to the APMG-accredited ISO20000 Practitioner Certificate, the course is ideal for all IT(SM) consultants and practitioners alike.

Alan Calder, CEO of IT Governance, says, ‘Our course comes with the unique IT Governance ‘pass the course guarantee’. We have an exceptional trainer and are certain that attendees will pass the course at the first attempt. In the unlikely event they don’t, we will let them attend a future course for free. They’ll just need to pay the repeat exam fee.’

The ISO20000 Practitioner Certificate boasts some unique features that delegates wouldn’t get with other courses. All delegates receive copies of two essential books: ISO/IEC 20000 - An Introduction and Implementing Service Quality based on ISO/IEC 20000 which is accredited as a course text book by EXIN and by PeopleCert.

ISO20000 is the international IT Service Management standard that enables organisations to ensure that their IT service management processes are fully aligned with the needs of the business. Based on ITIL best practice, this standard helps organisations benchmark how they measure service levels, assess their performance and demonstrate they do so to their customers and prospects.

The ISO20000 Practitioner Certificate training course is designed to provide delegates with a compressive practical guide to the design and implementation of an ISO20000 management system and an industry recognised qualification awarded by APMG International. This 3-day classroom session is delivered by Dr Geoff Harmer who is an accredited lecturer for ITIL with the Information Systems Examination Board (ISEB), for COBIT with ISACA and for ISO20000 with APMG.

Delegates attending the course may also consider purchasing the ISO20000 Implementation Suite which will further reduce the time to implement their ISO20000 project. The suite includes copies of the standards, key implementation guides and our unique ITSM, ITIL ISO/IEC 20000 Implementation Documentation Toolkit. It can be purchased online here:

Organisations can book delegates onto this course online: Course places can also be booked directly with the friendly, helpful IT Governance service centre team on telephone number +44 (0)845 070 1750. Larger organisations can make bookings or purchases with a purchase order, either by telephone or by e-mail, to

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