Service management is a set of capabilities to direct and control the service provider's activities and resources to design, transition, deliver and improve services to fulfil the service requirements.
The full ITSM and ISO/IEC 20000 Documentation toolkit developed by IT service management gurus Shirley Lacy and Jenny Dugmore, is the perfect investment for organisations that want an optimal route to implementing service management best practice and, to achieving ISO/IEC 20000 certification.
This Free Demo version contains a selection of documents which will give you a flavour of what’s available in the complete version.
Download your free Demo version by simply entering your details below. You will receive an email with download instructions straight away!