Why your organisation needs to be ISO20000 certified
ISO20000 certification enables organisations to ensure that their IT service management processes are fully aligned with the needs of the business. With its roots in ITIL best practice ISO20000 helps organisations to benchmark their IT service management while improving services and demonstrating these qualities to customers.
“ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.”
ISO (International Organisation for Standardisation)
If you have many and varying service level agreements from your clients don’t align to many varying agreements, consolidate your services to one internationally recognised best practice standard: ISO20000.
Where do I start?
The ISO20000 Practitioner Certificate training course is designed to provide a compressive practical guide to the design and implementation of an ISO2000 management system AND an industry recognised qualification awarded by APMG International.
|ISO/IEC 20000 Practitioner Certificate Course, in London
This 3-day classroom session is delivered by Dr Geoff Harmer who is an accredited lecturer for ITIL with the Information Systems Examination Board (ISEB), for COBIT with ISACA and for ISO20000 with APMG (formerly itSMF).
Invest Your Remaining Budget Now
As the financial year nears its end make your remaining budget work hard by investing it in training to help you deliver projects in 2013.
Register for our next ITSM webinar, taking place this Thursday at 16:00 GMT. Authors of ‘The Definitive Guide to IT Service Metrics’ and itSMF USA members, Ted Gaughan and Kurt McWhirter will reveal how to best use metrics for your business.
Register today > >
Ensure that your organisation becomes compliant to ISO20000