What’s new with ISO 20000-2? Only the 2012 version is out!

Yes, you’ve heard right – the new and updated version of ISO 20000-2: 2012 is now available to buy from IT Governance.

So, what’s the difference between ISO 20000-2:2005 and ISO 20000-2:2012?

  • Closer alignment with other International Standards such as ISO 9001 and ISO/IEC 27001
  • Changes in terminology to mirror those in use internationally
  • Added guidance on the governance processes operated by third parties
  • Greater coverage on scoping of an SMS
  • Enhanced coverage on the continual improvement of services and the SMS
  • More guidance on the design and transition into a ‘live’ status for new or changed services

ISO/IEC 20000-2:2012 provides advice and guidance on the implementation of a management system that is fully aligned with the requirements in ISO/IEC 20000-1:2011 -service management system (SMS).

ISO 20000-2:2012 Application of Service Management (Download) ISO 20000-2:2012 Application of Service Management (Download)

Price: £120.00

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ISO20000-1 (ISO 20000-1) SMS Requirements
ISO20000-1 (ISO 20000-1) SMS Requirements

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Implementing ISO/IEC 20000 Certification - The Roadmap
Implementing ISO/IEC 20000 Certification – The Roadmap

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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

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