What the ITIL toolkit can do for you….

The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit is a collection of documents (policies, procedures and work templates) that will make IT Service Management easier to implement and improve.

By being completely up to date with ITIL 2011 and in line with ISO20000, this toolkit will enable you to:

  • Easily implement ITIL into your organisation
  • Be provided with the documentation for ISO20000 certification
  • Save months of work
  • Avoid costly trial-and-error dead-ends
  • Rapidly deploy your project
  • Receive a unique drafting support service and 12 months of automatic updates
  • Enjoy a simplified route to implementing best practices of ITIL and/or achieving ISO20000 certification

You can tailor all of the documents to your organisation, providing a great spring-board for implementing IT Service Management best practices.

Download this toolkit today >>

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
by Shirley Lacy & Jenny Dugmore

Price: €575.95

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“The template driven approach will help your organisation assess where it is today and implement service management processes. Useful hints and tips help to speed implementation. The practical approach will help you to save time and money getting to deliver high quality services and to achieve certification.”
Shirley Lacy & Jenny Dugmore

ITIL (2011) Lifecycle Publication Suite
ITIL (2011) Lifecycle Publication Suite

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Implementing Service Quality based on ISO/IEC 20000: A Management Guide
Implementing Service Quality based on ISO/IEC 20000: A Management Guide

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ITIL Foundation Handbook - 2011 Edition (Pack of 10)
ITIL Foundation Handbook – 2011 Edition (Pack of 10)

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