What is ISO 20000?

ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organisations evaluate how effectively they deliver managed services, measure service levels and assess their performance. It is strongly linked to ITIL®, the most common approach for IT service management.

The Standard is split into five parts:

Organisations primarily adopt ISO 20000 to identify whether their services are working and how they can be improved. Certification also demonstrates to current and potential clients that the organisation is committed to a high quality of service; reduces the costs of conformance to many laws, such as the Payment Card Industry Data Security Standard; and gives organisations wider access to the public sector, as many government authorities require IT service providers to demonstrate compliance with the Standard.

Read more about ISO 20000:

Become an ISO 20000 expert

Those looking to adopt ISO 20000 should consider enrolling on our ISO/IEC 20000 Practitioner Certificate Course.

This three-day training course helps you develop your organisation’s service management capability and assess its certification readiness. It covers the principles of ITSM, the interpretation and application of ISO 20000 and how you can implement its requirements.

We also offer a Foundation course for those who want a comprehensive introduction to ISO 20000, and an Auditor course for those who want to learn how to audit against the Standard.

Find out more about our ISO 20000 training courses >>