What is ISO 20000?
ISO 20000 is the international IT Service Management Standard. It allows companies to demonstrate excellence and prove best practice in IT management. This standard will make sure your organisation’s IT service management processes are aligned with the needs of the business, and with the international best practice. It is broadly aligned with, and draws strongly on, ITIL.
How can ISO 20000 benefit your organisation?
Complying with this standard will help you:
- Benchmark how you deliver managed services
- Measure service levels and assess their performance
- Reduce costs
- Align your services and business strategy
- Enhance your company’s reputation
- Give you a competitive advantage
Gain a competitive advantage for your business by implementing ISO 20000 with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit. This toolkit helps organisations implement service management and uses ITIL® practices to prepare for successful ISO/IEC 20000 certification. It will help organisations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.
|ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
For comprehensive coverage of the ISO 20000 standard and implementation, order the ISO 20000 Implementation Suite today. It contains two books on implementation, the core main parts of the ISO20000 standard and a toolkit of documentation templates.