What is ISO 20000 and what can it do for your business?

What is ISO 20000?

ISO 20000 is the international IT Service Management Standard. It allows companies to demonstrate excellence and prove best practice in IT management. This standard will make sure your organisation’s IT service management processes are aligned with the needs of the business, and with the international best practice. It is broadly aligned with, and draws strongly on, ITIL.

How can ISO 20000 benefit your organisation?

Complying with this standard will help you:

  • Benchmark how you deliver managed services
  • Measure service levels and assess their performance
  • Reduce costs
  • Align your services and business strategy
  • Enhance your company’s reputation
  • Give you a competitive advantage

 

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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
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