If you’re interested in ITIL, then you will be interested in ISO 20000. They go hand in hand together and draw on each other to develop best practice IT service management for people and processes.
What is ISO 20000?
ISO 20000 is the international standard for IT service management, and offers organisational certification. It draws strongly on ITIL, and includes additional material on managing suppliers and the business, as well as Security Management. The standard helps organisations deliver managed services, measures service levels and assesses their performance.
The benefits of ISO 20000
- Produces higher IT service quality
- Increases customer satisfaction with an ability to meet customer requirements
- Improves user productivity
- Assists your organisation in benchmarking its IT service management
- Creates a framework for independent assessment
To gain a better understanding of ISO 20000, read our pocket guide which provides an overview to the purpose of the standard and explains how it can be used:
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If you are an organisation contemplating tackling ISO 20000, then our collection of ISO 20000 standards is the ideal starting point:
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