ISO 20000 is an IT service management (ITSM) standard that ensures an organisation’s ITSM processes are aligned with international best practice, as well as the needs of the organisation itself. This standard helps organisations benchmark how their managed services are delivered, and how they can measure the service levels and assess their performance.
Achieving ISO 20000 certification can help your organisation improve its services, create a framework for independent assessment and demonstrate an ability to meet customer requirements.
It also gives your organisation a competitive advantage, as it demonstrates your reliability and high quality of service.
Many organisations in the public sector require their IT service provider to be able to demonstrate compliance with ISO 20000. This opens your organisation up to key markets that it may not have had access to before.
ISO 20000 certification enforces a measurable level of effectiveness and a culture of continual improvement in your organisation. It does this by enabling service providers to monitor, measure and review their service management processes and services.
Achieving ISO 20000 certification demonstrates to your customers, suppliers and partners that your organisation takes a best-practice approach to ITSM.
Having an ISO 20000 qualification can also improve your career and salary prospects. Looking at jobs advertised in the past 6 months, the median annual salary for a Service Manager is £50,000.
Our ISO 20000 Practitioner training course is awarded by APMG, and will provide the expertise and professional development for individuals who need the skills and knowledge to implement the ISO 20000 standard.
The three-day course gives you a practical focus on developing the skills needed to understand and apply ISO 20000 in your organisation.
“Excellent, I’m a convert!” – Roger Bennett, Thomson Reuters
“…excellent trainer, perfect pace and content.” – Cheryl Kennedy, Barclaycard