Want a trouble-free, rapid deployment of ITIL?

Organisations that are implementing business and IT Service Management want a trouble-free, rapid deployment approach that will maximise benefits and will minimise delays and cost. Effective management, process and procedure documentation is an essential to achieving those results.

The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit helps organisations implement service management and using ITIL practices to prepare for successful ISO/IEC 20000 certification. It will help organisations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.

ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
by ITSM gurus Shirley Lacy and Jenny Dugmore

Price: £495
Buy during February and get a free ICT Strategy Toolkit!

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This toolkit will be particularly useful to:

  • Organisations that must deliver quality services whilst meeting governance, regulatory and legal requirements.
  • Organisations that can benefit from improved services and service management.
  • Managers, consultants and implementers that want a quick and effective approach to setting up, implementing and improving service management.
  • Assessors and auditors who are to review or audit a service management capability or service management system against the requirements of ISO/IEC 20000-1.
  • People involved in procuring, in sourcing or outsourcing services.
  • Projects that need to deliver IT enabled services underpinned by effective service management.
  • Users of ISO/IEC 20000-5 that need to understand the implementation requirements of the 2011 edition of ISO/IEC 20000-1.

BUY this vital toolkit today and succeed in your ITSM, ITIL & ISO/IEC 20000 implementation and improvement projects!