ITIL is a constantly evolving framework for the implementation of best practice in the field of IT service management.
The updated version of ITIL – 2011 – has finally been announced and the biggest wholesale change in the methodology is the review of the Service Strategy publication.
Based on user feedback, the guidance in this particular title has been thoroughly overhauled. It was felt that, out of all the five core titles, Service Strategy was in need of the most attention. The core concepts in the manual have remained the same, as they will in all the other core books, but the terminology employed and how they are explained are what makes this update an essential purchase for every ITIL organisation.
The update does not make the guidance more complex. It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and the content is conveyed in a clear and concise manner.
We are the first place in the world to make the update available for purchase and with June Pre-Order offer prices, we are probably the cheapest too!
|Pre-order the Service Strategy publication before the end of June for just £75! This guidance is useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.|
|Pre-order your set of the core ITIL®2011 manuals
before the end of June and save an extra £15!
The ITIL titles are structured to be read as a five title series, each building on the work of the other. The links between the titles have been enhanced and made clearer in the new versions.
Get ahead of the game – Pre-order your set of books today for immediate despatch on publication!