The newly revised Implementing Service Quality based on ISO/IEC 20000: A Management Guide is now completely up-to-date with the ISO20000:2011 Standard and has been chosen by EXIN as the required textbook for four of their courses.
EXIN are the first to release an IT Service Management certification programme based on ISO20000 and is the must have title for anyone taking the Foundation, Foundation Bridge, Associate and Associate Bridge courses.
|Implementing Service Quality based on ISO/IEC 20000, Second edition
Implementing Service Quality based on ISO/IEC 20000: A Management Guide provides a step-by-step guide that will benefit all who have a role in the implementation and certification process. It also examines ISO20000 relationship with ITIL and CobIT.
This book is invaluable for anyone undertaking the EXIN programme and anyone that has a role in the ISO20000 implementation and certification process in their organisation.