Attitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different.
The ITSM Iron Triangle: Incidents, Changes and Problems demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects.
This innovative work of fiction is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization’s particular needs.
This book will help you: