Transform your ITIL management processes with this new book: The ITSM Iron Triangle

Attitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different.

The ITSM Iron Triangle: Incidents, Changes and Problems demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects.

This innovative work of fiction is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization’s particular needs.

The ITSM Iron Triangle: Incidents, Changes and Problems The ITSM Iron Triangle: Incidents, Changes and Problems
Daniel McLean

Price: $29.95

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  This book will be released on 5 January 2012  

This book will help you:

  • Obtain the commitment and buy-in of your colleagues to your objective
  • Build your own credibility
  • Avoid pitfalls when dealing with leadership and subordinates
  • Understand the difference knowledge and solutions
  • And much more…

Pre-order The ITSM Iron Triangle: Incidents, Chanes and Problems today

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