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Why IT Service Managers around the world need the ITSM, ITIL & ISO20000 toolkit

  • Contains allthe documents, guidance and materials you need for implementing service management best practice, for implementing ITIL and to achieving ISO/IEC 20000 certification
  • Developed by service management gurus Shirley Lacy and Jenny Dugmore
  • Completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011
  • It will help you avoid costly trial-and-error dead-ends, whilst saving months of work
  • Costs less thanone day’s worth of consultancy fees
  • Buy during May 2012 and receive a FREE cyber security assessment tool

Download today for instant access to the ITSM, ITIL & ISO 20000 toolkit >>

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download) ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download)

Price: £495.00

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Remember:Buy during May 2012 and receive a FREE cyber security assessment tool.

BUY this vital toolkit today and succeed in your ITSM, ITIL & ISO/IEC 20000 implementation and improvement projects!

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ISO/IEC 20000: An introduction to the global standard for service management
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Implementing Service Quality based on ISO/IEC 20000
Implementing Service Quality based on ISO/IEC 20000

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