No longer do you have to understand ITIL from just reading; you can now watch and listen too. There is a huge variety of short videos across the internet that will allow you to enhance your understanding of this best practice IT service management methodology. We’ve handpicked out 5 of the best videos:
1. ITIL – A Simple Explanation
With over 67,000 views, this video has to be one of the most watched ITIL videos. Produced by Compucon, this is a “humorous jargon-free business explanation of ITIL cycles”. Using animated drawings to illustrate ITIL and the service desk, it is visually engaging and explains ITIL in its most simplest form. A great video for ITIL beginners.
2. ITIL v3 training (ENGLISH) online part 1 ITIL Foundation v3 ITIL version 3
Uploaded by ‘ITIL guru’, this video takes you through some of the training for the ITIL Foundation Exam. Although presented with slides, the presenter adds hand drawn images to the video which brings the video to life. Part 2 and 3 can also be found on his YouTube channel.
3. CSU: ITIL v3 Service Level Agreement (SLA)
Originally as a series of study aids for students studying the topic ITI597 with Charles Sturt University, this video has grown dramatically and has received over 20,000 views. It’s informative, educational and introduces the concept of a service level agreement (SLA) in simple terms.
4. ITIL Version 3 Certification Exam Tips
The sound quality is quite poor and the real ‘nitty gritty’ stuff doesn’t kick in till 2mins 28 seconds in, but the content that ‘riverotter1948’ covers is simply invaluable for those taking the ITIL exams.
A shameless plug we know, but we have just released 5 ITIL 2011 videos on to our YouTube channel; IT Governance Ltd. These ITIL videos are written and presented by IT service management guru and author of USMBOK, Ian Clayton. Ian deciphers the changes and enhancements made to the 5 titles in the ITIL 2011 publications, giving his honest opinion. We’ve included the ITIL 2011 Continual Service Improvement above, but below are also links to watch Ian decipher the other 4 titles:
- ITIL 2011: Service Strategy
- ITIL 2011: Service Operation
- ITIL 2011: Service Transition
- ITIL 2011: Service Design
Get up-to-date and order the latest ITIL 2011 titles that was published in earlier this year. The ITIL 2011 Lifecycle Publication Suite is available to order for immediate dispatch from IT Governance EU.