This book is a must-have for anyone implementing ISO20000

‘As a companion to applying the standard, this guide is a must for service providers’
Sharon Taylor, President, Aspect Group Inc

Ensuring you deliver excellent service to your customers is essential to the survival and continual improvement of your organisation.

This book will help you get to grips with implementing ISO20000, the international best practice standard for delivering IT service management.

Introduction to the ISO/IEC 20000 Series: IT Service Management Introduction to the ISO/IEC 20000 Series: IT Service Management
by Jenny Dugmore and Shirley Lacy

Price: €55.00

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An Introduction to ISO 20000 Series is the definitive introduction to the 2011 version of part one of ISO20000. It will help you understand how to achieve excellent IT Service Management within your organisation through alignment with the standard.

Meeting and exceeding your customer’s expectations is what will make your business succeed. ISO20000 can help you achieve this.

Start delivering excellent IT Service management today >>>

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