The ITSM Toolkit – What you need to know

The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit is a collection of templates, processes and procedure documentation that make ITIL implementation and/or ISO20000 certification more easily achievable.

  • Uses up-to-date ISO20000:2011 and ITIL 2011 best practices
  • Comes with a unique support service
  • Contains 12 months of automatic upgrades
  • Helps you avoid costly trial-and-error dead-ends
  • Contains templates and documents you can use for cost-effective and rapid deployment
  • Makes IT Service Management easier to implement and improve

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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit


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