The Definitive Guide to IT Service Metrics: eBook for the Weekend

Measure the effectiveness of your IT service department with this invaluable ebook!

Based on ITIL®, COBIT® and ISO/IEC 20000, this handy ebook will show you:

  • How to integrate metrics into your business
  • What to consider when gathering and reporting information
  • How to maximize the usage of metrics in order to ensure value for money from the system
  • How to secure and protect your company’s metrics.

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The Definitive Guide to IT Service Metrics The Definitive Guide to IT Service Metrics
by Kurt McWhirter and Ted Gaughan

RRP: £49.95
Price: £39.95
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The metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business.

Download today and measure the effectiveness of your IT service department! >>

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