ITIL (Information Technology Infrastructure Library) is a methodology for managing IT as a service, focusing on the end user. It was refreshed in 2007 and republished as version 3 – more commonly known as ITIL v3.
ITIL v3 is made up of five core books, each building on the contents of the previous work. Each title reflects the lifecycle of services and their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.
But why should you encompass ITIL into your business/organisation I hear you ask? Well, let me tell you….
- Improved customer satisfaction – you will achieve a professional approach to service delivery, meaning your customers will be more satisfied.
- Increased staff retention
- Increased ROI in terms of IT
- Improve morale within IT staff
- A more transparent approach towards IT costs and assets
- Improved delivery of third party services
- Improved use of skills and experience for you and your staff
(An added bonus is that the core ITILv3 books have now been translated into a wide selection of languages including German, Spanish, French and Japanese, with other translations to follow shortly!)
ITIL has been adopted by thousands of organisations, institutes, providers and consultancies worldwide with a great success record.
If you’re new to ITIL and are thinking about implementing it into your business, then take a look The Official Introduction to the ITIL Service Lifecycle, Second Edition. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.
If on the other hand you are a bit more further down the line with ITIL, then the IT Service Management (ITSM) Toolkit, based on ITIL – Multi-User is a comprehensive Toolkit that provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. All of the templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations…and more. It also includes a 1-year subscription to ITSM Toolkit updates.