By gaining ISO20000 certification (an important international standard for IT service providers), your company will start to see a whole range of business benefits including:
- Alignment and improvement of business processes and practices
- Improved relationships between different departments (better definition in clarity, responsibility and goals)
- Reassurance for your customers – the standard ensures your company is efficient, reliable and trustworthy
- As a result, customers will return because they know from experience that your service is second to none.
Prepare for ISO20000 certification with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.
Buy the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit before the Friday 27th July 2012 and receive a free copy of Implementing Service Quality based on ISO20000, worth £19.95.
|ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download)
Buy this toolkit before the Friday 27th July 2012 and receive a free copy of Implementing Service Quality based On ISO20000.
The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit bridges a gap in the market by making IT Service Management easier to implement and ISO/IEC 20000 certification easily achievable. Completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011, this toolkit contains all the implementation and improvement documents you need to prepare for successful ISO20000 certification.