Tesco website and app back online after attempted cyber attack

Tesco’s website and app came back online late last night, following a disruption that began on Saturday.

Customers had been unable to use the supermarket’s services after a reported cyber attack.

Tesco was initially vague about what happened, calling it simply “an issue”, but an update yesterday clarified that there had been a deliberate attempt to compromise its systems.

A Tesco spokesperson said: “Since yesterday, we’ve been experiencing disruption to our online grocery website and app. An attempt was made to interfere with our systems, which has caused problems with the search function on the site. We’re working hard to fully restore all services and apologise for the inconvenience.”

The retailer later confirmed that that its online shopping systems were back online, but it is currently using a “virtual waiting room” to prevent an overload of visitors.

What went wrong?

The website Downdetecter, which monitors website outages, said that Tesco customers began reporting issues on Saturday morning.

Many customers complained over social media about the delays and the lack of information, with some saying that they hadn’t received an update in over 24 hours.

Meanwhile, others posted messages they had received from Tesco that said that they were unable to access or change orders.

However, Tesco was hesitant to say what the issue was. On Sunday, a spokesperson said: “There is no reason to believe that this issue impacts customer data and we continue to take ongoing action to make sure all data stays safe.”

It added: “Since yesterday, we’ve been experiencing disruption to our online grocery website and app.

“An attempt was made to interfere with our systems which has caused problems with the search function on the site. We’re working hard to fully restore all services and apologise for the inconvenience.”

Just before midnight on Sunday, Tesco provided another updating confirming that its systems were back online but warned that there may still be delays as it manages a high volume of traffic.

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