Created by ITSM guru’s Shirley Lacy and Jenny Dugmore, the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit has been specially designed to help organisations quickly deploy ITSM using ITIL best practices and prepare for ISO20000 certification.
Improving ITSM in your organisation will allow you to deliver a better quality of service, save money and win new business.
Until the end of March this toolkit comes with a free Cyber Security Assessment Tool. This quick and easy to use tool will enable you to identify which areas of your organisation are cyber secure and which are in need of attention. Read more >>>
|ITSM, ITIL, ISO20000 Documentation Toolkit
This documentation toolkit will help you create the documentation and procedures to improve your ITSM whilst also helping you towards ISO20000 certification.
Are you available to join us for a free webinar?
Tomorrow Dan McLean, author of the ITSM Iron Triangle, is holding a free webinar entitled ‘Closing the Gap – Getting from Best Practice to Operational Success’.
On Thursday 29th March Shirley lacy and Jenny Dugmore host a free webinar on ITIL and the ITSM, ITIL & ISO20000 Toolkit.