Yesterday, the Royal Bank of Scotland (RBS) suffered a technical glitch in which their customers couldn’t use their credit/debit cards to make payments online and offline. There’s no doubt that this glitch caused havoc for card users and shops across the country.
A colleague of mine was unable to pay for their petrol last night after filling up their tank, leaving the petrol station out of pocket until they’re able to go and pay. This is just one example of many scenarios where shops have found themselves either unable to make a sale, or out of pocket until the customer returns with a working card.
RBS have said in a statement that ‘If anyone has been left out of pocket as a result of these systems problems, we will put this right.’
This issue demonstrates even further how important it is to have a business continuity plan, or better yet, a business continuity management system (BCMS). RBS were prepared for such an issue, which allowed them to get it fixed quickly and release a statement to the press.
Would your organisation be able to handle a similar disaster in a similar fashion to RBS? If the answer is no, then have a read of our Business Continuity Green Paper