Practical IT Service Management in the palm of your hands….

Get to grips with practical IT Service Management in just one concise book!

Practical IT Service Management: A Concise Guide for Busy Executives shows you how to set up a technical service management structure, using the best practice framework, ITIL.

Practical IT Service Management: A Concise Guide for Busy Executives Practical IT Service Management: A Concise Guide for Busy Executives

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Available in Softcover, eBook, Kindle and ePub format, this book will ensure you have all the right information in the palm of your hands.

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit to provide you with a cost-effective and stress-free approach to implementing ITIL and to achieving ISO 20000 certification.

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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
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