Get to grips with practical IT Service Management in just one concise book!
Practical IT Service Management: A Concise Guide for Busy Executives shows you how to set up a technical service management structure, using the best practice framework, ITIL.
Available in Softcover, eBook, Kindle and ePub format, this book will ensure you have all the right information in the palm of your hands.
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit to provide you with a cost-effective and stress-free approach to implementing ITIL and to achieving ISO 20000 certification.
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