Poor customer service costs £234.2 billion

Poor customer service costs £234.2 billionCompanies that want to demonstrate and enhance customer satisfaction have a tough job, according to Desk.com. In its recent infographic, Desk.com highlight these startling figures around customer service:

  • Bad customer service costs the world’s economy USD$338.5 billion (£234.2 billion) per year
  • 78% of customers end business relationships due to bad service
  • 61% of customers went to a competitor due to bad service

Demonstrate your commitment to customer satisfaction

For businesses wanting to enhance customer satisfaction, they are expected to demonstrate their commitment to quality management by complying with ISO 9001. This is seen as the de facto standard for quality management, helping businesses to:

  • Demonstrate their ability to consistently provide quality products and services
  • Meet their customers’ needs and statutory and regulatory requirements
  • Win and retain more clients with better customer service
  • Improve operational performance by cutting errors and increasing profits
  • Become a more consistent competitor in their marketplace
  • Widen business opportunities by demonstrating compliance

ISO 9001

A quality management system (QMS) aligned to the international standard, ISO 9001, will help you avoid poor customer service and implement a system that demonstrates a consistent approach to ensuring the quality of your products and services.

Developed and drafted by our ISO 9001 experts, the  ISO 9001:2015 QMS Documentation Toolkit is up to date with the latest standard and will support your quality management system project implementation, whether you are transitioning from the previous version of the Standard or starting from scratch.

Implement an ISO 9001:2015-aligned with QMS with our documentation toolkit and:

  • Ensure nothing is left out of your QMS documentation
  • Enjoy complete coverage of ISO 9001:2015
  • Take advantage of pre-written templates drafted by ISO 9001 experts
  • Reduce the room for error when developing your own templates
  • Receive guidance on transitioning from ISO 9001:2008 to ISO 9001:2015
  • Reduce the amount of work and stress involved in drafting and executing documentation
  • Enjoy streamlined and efficient processes for ease of project management, execution and audits

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ISO 9001 templates