Based on Malcolm Fry’s best-selling title, ITIL Lite: A Road Map to Full or Partial ITIL Implementation, this webinar will present, in-depth, a step-by-step guide to implementing full or partial ITIL within your organisation.
For many reasons, not every organisation can adopt all the elements of ITIL. This webinar will draw on elements that will help you recognise the key components for implementation. Malcolm will also give you essential pieces of advice that will allow you to succeed in a cost-effective implementation of ITILv3.
FREE WEBINAR – ITIL: Better LITE than never – Thursday 17th November, 4pm GMT
During the webinar, we’ll discuss:
- Why ITIL LITE makes sense
- Frameworks versus methodology
- A step guide to building your LITE version
- Categorising your ITIL components
- Selecting your ITIL components
- Applying Maturity levels
- Why a project based approach is the best way
See you there!
Recently, Malcolm was a member of the ITIL Advisory Group (IAG) who were responsible for overseeing the development and publishing of ITIL v3 plus he was a mentor for the Service Transition book. In 2009 Malcolm was awarded the coveted Ron Muns Lifetime Achievement Award for his work in the IT Service Management arena. Malcolm is the author of many bestselling books on IT Service Management and has had numerous articles and papers published. He is regularly used as a source of information by technology journalists. Malcolm has written 6 ITIL focus booklets of which over 100,000 copies are now in circulation. His previous publications include ‘A step-by-step Guide to Building a CMDB’ and ‘Building an ITIL-Based Service Management Department’ while his latest publication ‘ITIL Lite’ was released early in 2010.
ITIL: Better LITE than never webinar is brought to you by IT Governance and is the second out of three in the series of our winter webinar series.
- PRINCE2 for Small Projects by Colin Bentley, Thursday 1st December, 4pm GMT