NEW Title: A Manager’s Guide to Service Management

Published on the 26th October, this is the latest title available on service management. It provides an up-to-date guide on the principles and practices of service management, and covers all the relevant standards, frameworks and best practices. A Manager’s Guide to Service Management shows you how these can be employed together for maximum organisational benefit.

This book is written by leading experts on service management, making it a highly authoritative guide.

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A Manager's Guide to Service Management, Sixth Edition A Manager’s Guide to Service Management, Sixth EditionPrice: €51.95

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For a more comprehensive approach to service management, download our ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.