Transform your ITIL management processes with this new book: The ITSM Iron Triangle.
Attitudes and behaviour are the biggest barriers to making changes within organisations. IT process implementation is no different.
The ITSM Iron Triangle: Incidents, Changes and Problems demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects.
This innovative work of fiction is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.
|The ITSM Iron Triangle: Incidents, Changes and Problems
by Daniel McLean
This book will help you:
- Obtain the commitment and buy-in of your colleagues to your objective
- Build your own credibility
- Avoid pitfalls when dealing with leadership and subordinates
- Understand the difference knowledge and solutions
- And much more…