Transform your ITIL management processes with this new book: The ITSM Iron Triangle – out now!
Attitudes and behaviour are the biggest barriers to making changes within organisations. IT process implementation is no different.
The ITSM Iron Triangle: Incidents, Changes and Problems demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects.
This innovative work of fiction is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.