The eagerly awaited official introduction to the ITIL 2011 service management framework is now available to buy today.
Authored by the Cabinet Office, this title introduces the basic concepts of the ITIL Service Lifecycle and its benefits, enabling you to understand how ITIL and ITSM can benefit your organisation leading to better IT services.
|The Introduction to the ITIL Service Lifecycle – 2011 Edition
by the Cabinet Office
This official publication:
- Introduces the basic concepts of the ITIL Service Lifecycleand its benefits – this enables you to understand how ITIL and ITSM can benefit your organisation leading to better IT services.
- Provides a summary of each of the five stages of the lifecycle – this guide is ideal for exam candidates at the Foundation level, it enables them to grasp the requisite information that is not covered in other study materials.
- Includes references to the five core publications, providing an essential companion to them – using this book with the core manuals will enable you to interpret the information within them easily.