84% of respondents from SDI’s latest ‘UK Service Desk Benchmarking Report’ show that many service desk managers plan to maintain the levels of their current headcounts or increase them over the next year. This shows that at a time when the UK economy is taking a downturn, these finding induce a feeling of relief and optimism.
The report goes on to suggest that service desk managers are committed to ensuring their service desks are adequately staffed and that the service desk is able to obtain – and justify – budget to increase headcount, which is a significant finding.
Source: Support World Magazine
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