The ITIL® Foundation Handbook – ITIL 2011 Edition is now available to buy from IT Governance Ltd to help you prepare for and pass the exam at the first attempt.
Written in partnership with itSMF International, the professional body representing service management individuals – this guide covers the following:
- The ITIL Service Lifecycle – the Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- The terms and abbreviations used within ITIL and ITSM.
- The structure of the ITIL qualification scheme
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