The much anticipated new ITIL 2011 titles are finally with us and they are already receiving rave reviews from those within the industry.
David M. Brink, an ITIL instructor from IT company Solutions3 commented:
‘A great set of books just got better! The updated books are indicative of what ITIL stresses – improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage… Reading and applying ITIL just became clearer!’
Barry Corless, from Global Knowledge stated:
‘More readable, more useable. Many confusing aspects of Service Transition have been well and truly ‘nailed’. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful.’
So, have you got your copies of the new ITIL titles? If not, IT Governance has the largest shipment in Europe. The ITIL core publications are a must read for anyone implementing the ITIL methodology for managing IT as a service.
Buy the new ITIL Lifecycle Suite today!