New ITIL 2011 Titles Receive Rave Reviews

The much anticipated new ITIL 2011 titles are finally with us and they already receiving rave reviews from those within the industry.

David M. Brink, an ITIL instructor from IT company Solutions3 commented:

‘A great set of books just got better! The updated books are indicative of what ITIL stresses – improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage… Reading and applying ITIL just became clearer!’

Barry Corless, from Global Knowledge stated:

‘More readable, more useable. Many confusing aspects of Service Transition have been well and truly ‘nailed’. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful.’

So, have you got your copies of the new ITIL titles? If not, IT Governance has the largest shipment in the US. The ITIL core publications are a must read for anyone implementing the ITIL methodology for managing IT as a service.

Buy the new ITIL Lifecycle Suite today!

We have also teamed up with ITIL expert Ian Clayton to offer you a fantastic FREE webinar! In the webinar Ian will discuss the changes and improvements in the new ITIL titles and how they can benefit you and your business. Registration details can be found below.

So, get your new ITIL titles today and then let ITIL expert Ian Clayton help you get the best out of them!

The ITIL 2011 Lifecycle Suite

ITIL 2011 Lifecycle Suite

This suite contains the five updated core ITIL publications. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. This suite includes the updated Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement titles.

ITIL Service Strategy

ITIL Service Strategy 2011

This book contains the biggest wholesale change in the methodology. It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner.

ITIL Service Design

ITIL Service Design 2011

This book guides organisations on how to develop design capabilities for service management. The concepts and principles have been clarified, including the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

ITIL Service Transition

ITIL Service Transition 2011

Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into operations. The structure, content and relationships of the configuration management system (CMS) have been clarified to help the reader to understand the key concepts.

ITIL Service Operation

ITIL Service Operation 2011

This volume includes guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider. Process flows have been updated or added for all processes and key principles have been clarified.

ITIL Continual Service Improvement

ITIL Continual Service Improvement 2011

This publication provides practical guidance in evaluating and improving the quality of services, overall maturity of the ITSM service lifecycle and its underlying processes. The seven-step improvement process has been clarified with the CSI model being renamed.

Place your order with us before the end of July for any updated ITIL title and you will receive FREE delivery!

FREE WEBINAR: Decipher the ITIL Code – Edition 2011

Don’t miss out on the chance to attend our FREE webinar on 12th August in conjunction with Ian Clayton; author of USMBOK. Ian will give his unbiased and expert opinion on the ITIL 2011 Edition, presenting a comprehensive analysis which will help you understand how it fits into your Service Management plans.

Attendance is limited, so register for a session now by clicking a time below!

Fri, Aug 12, 2011 2:00 AM – 3:00 AM PDT

Fri, Aug 12, 2011 10:00 AM – 11:00 AM PDT