New! IT Service Management & ITIL® Beginner’s Guide – Ready to Download Now!

 

IT Governance has just released a new beginner’s guide which is free for all IT Service Management and ITIL® novices to download. Written in non-technical style, this guide will provide you with a concise overview to IT service management; a perfect starting point to those new to ITIL.

“Take a second to think about the organisation you’re working for. What happens if your Internet goes down? What do you do if your customers can’t access your website? Who do you call if you’ve forgotten your password to your email?

Nowadays, IT is an integral part of most modern organisations. Whether you use email to communicate with your customers, a server to allow you access to the Internet or a website to promote your brand, IT is at the core of many businesses. For those reasons, companies expect IT support to be available, responsive and to communicate regularly with them. Therefore, technology (IT) needs to be managed in such a way that it can meet the needs of customers……..” Read more

Download the ‘IT Service Management & ITIL: Complete Beginner’s Guide’ now >>

More to explore:

ITIL Foundation Handbook (2011)
ITIL Foundation Handbook (2011)

Learn more

Buy Now

ITIL (2011) Lifecycle Publication Suite
ITIL (2011) Lifecycle Publication Suite

Learn more

Buy Now

A Dictionary of IT Service Management Terms, Definitions and Abbreviations
A Dictionary of IT Service Management Terms, Definitions and Abbreviations

Learn more

Buy Now