New ISO20000-1 Free when you pre-order ITSM and ISO/IEC 20000 Documentation Toolkit

ISO/IEC 20000-1:2011 has been updated to reflect the latest in best practice for service management. Publishind in the last couple of weeks, it is worth while getting yourself a copy, even if you already have the 2005 version.

Until the end of April 2011, you can get a free copy of this new standard when you pre-order the innovative ITSM and ISO/IEC 20000 Documentation Toolkit, saving yourself £100!

Take advantage of this offer now >>


 

ITSM and ISO/IEC 20000 Documentation Toolkit – Pre-order for 31 May delivery!

ITSM and ISO/IEC 20000 Documentation Toolkit This unique toolkit, developed by IT service management gurus Shirley Lacy and Jenny Dugmore, is the perfect investment for organisations that want an optimal route to implementing service management best practice and, to achieving ISO/IEC 20000 certification.

The toolkit helps organisations implement ITIL®v3, or use ITILv3 to prepare for successful ISO20000 certification. It will help organisations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.

Buy today and get ISO 20000-1 Free!

The documents contained in this toolkit include:

  • SMS Overview – including what is ISO/IEC 20000 (project / staff training slides)
  • a model Service Management Policy
  • a model Statement of Applicability
  • a pre-written Service Management System Manual
  • a Service Management Plan Template
  • a Service Level Agreement Template
  • over 400 pages of fit-for-purpose information
  • 100 pre-written policies, procedures, templates and guidance
  • Implementation manager
  • Gap analysis/ISO/IEC 20000-1 Assessment tool
  • PDCA and documentation pyramid presentation
  • Guidance – how ITIL best practices support the ISO/IEC 20000-1:2011 requirements

The ITSM and ISO/IEC 20000 Documentation Toolkit will fill a gap in the market by making ISO/IEC 20000 certification more easily achievable, especially for those service providers who are required to do so by the Government. The toolkit comes with a unique drafting support service and 12 months of automatic upgrades.

Pre-order before the end of April and we’ll send you a free copy of ISO 20000-1:2011!